Welcome to the first step towards one of the most rewarding job opportunities of your career. It is my pleasure to introduce you to Omni-ID…
We are a company driven to be the very best in everything we do. As a result, Omni-ID is growing at 2X the industry and we’ve experienced triple digit year over year revenue growth! From our industry-changing on-metal technology to our groundbreaking ProVIEW visual tagging system, Omni-ID’s technical innovations are not only driving strong sales, but incredible excitement within our industry.
This success is enabled by the highly capable and dedicated teams of sales, operations, engineers and support staff. I’m very proud of our team and the balanced culture of hard work, great results and professionalism that binds us together.
Because of this, our team sets a very high standard for potential candidates; a challenge I hope that you will be excited to take on. The successful candidate will be that rare individual who is not only a top 5% performer in their field – but also possesses a strong entrepreneurial spirit and internal drive.
At all levels, we’re not just looking for employees – we’re looking for leaders, who want to be part of a team, have the desire to grow, will lend a hand and fill a need when found, and most importantly – are driven to make a difference every day.
We’re one of the companies driving the IoT revolution. If being a part of developing, selling and deploying these solutions for our top global customers (Cisco, HP, Whirlpool, NASA, USMC, Boeing, Daimler, Ford, Fiat, Mitsubishi, Honda, Stanley Black & Decker, and growing!) sounds exciting – this opportunity is for you!
We are highly selective – but I can promise you this…if you are chosen, this will be both one of the most challenging and rewarding moves in your career!
Career Opportunities at Omni-ID
Customer Services Specialist
Department: Customer Services
Position Title: Customer Services Specialist
Location: Rochester, NY
Experience: 3-5 years Customer Service Experience, Dynamics GP experience preferred.
Travel: Initially, two weeks training and induction in our UK office near London, then minimal travel.
To join the customer services department working in the Rochester office as part of a small, local team to support the US market specifically, but as part of the global customer services team run from the UK office and reporting directly to the customer services manager. The role will include the following:
- Sales order entry using Dynamics GP
- Preparing and issuing order acknowledgements
- Instigating the production of goods to fulfil customer orders and sample requests
- Coordinating the shipment of customer orders and sample requests
- Raising invoices
- Managing RMAs
- General order enquiries and calls
- Managing custom printing requirements and service bureau encoding requirements
- Managing customer encoding schemes
- Preparation of sample labels and gaining customer approval
- Assisting with order and sample packaging
- Assisting with order and sample shipping
- Administrative tasks as required
Candidates should be highly-motivated, process-driven and have excellent customer administration skills. Candidates should also possess excellent written/verbal communication, problem-solving, and analytical abilities, with good planning, organizational, and follow-up skills.